Privacy Policy

Introduction

voltaic-lab ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our website and services.

Information We Collect

We collect information that you provide directly to us, including:

• Name and contact information (email address)
• Service preferences and booking details
• Property address for service delivery
• Communication preferences
• Any other information you choose to provide

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your service requests and bookings
• Communicate with you about our services
• Send you technical notices and support messages
• Respond to your enquiries and provide customer support
• Comply with legal obligations

Legal Basis for Processing

We process your personal data based on:

• Your consent when you submit our forms
• Contractual necessity to provide our services
• Legitimate interests in operating and improving our business
• Legal obligations under UK law

Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service providers who assist in our operations
• Professional advisers including lawyers and accountants
• Law enforcement when required by law

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Typically, we retain customer data for up to 7 years after the last interaction.

Your Rights

Under UK data protection law, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request restriction of processing
• Data portability
• Withdraw consent at any time

Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

Cookies

We use cookies and similar tracking technologies. For detailed information, please see our Cookie Policy.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this privacy policy or wish to exercise your rights, please contact us at:

Email: [email protected]
Address: 42 Riverside Business Park, Manchester, M15 4QR, United Kingdom